Frequently Asked Questions
Delivery, service, guarantee, products? Whatever you're unsure about, we are here to answer your questions...
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Where are you based?
Globesports is completely NZ owned and operated with an office in Auckland’s Grey Lynn. Please contact us on 0800 228 828 or info@globesports.co.nz for any queries.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Shop Pay, Google Pay and Apple Pay
How many goal sizes do you have?
We currently have goals in 2 sizes, 182cm x 120cm x 80cm and 244cm x 182cm x 90cm and these are sold individually or as a set of 2.
How long do they take to assemble?
The unique interlocking system of our goals makes for a very quick installation. They take between 10-15 minutes to put up for most users. We recommend having 2 people but they can be put up by 1 person.
Can I amend or cancel my order once it is placed?
We aim to dispatch orders same day so it may not be possible to cancel or amend your order once placed. However, please contact as soon as you can on 0800 228 828 or info@globesports.co.nz and we will endeavour to help you.
What countries do you ship to?
Currently we ship within New Zealand only.
How much does shipping cost?
Shipping costs are per goal and as follows within New Zealand.
Auckland - $10
North Island - $35
South Island - $55
How long after I place my order will I receive it?
We will typically dispatch either same or next day from receiving your order. We use an overnight service within Auckland and 1-2 day service for the rest of New Zealand. Couriers can take slightly longer at certain peak periods.
What is your returns policy?
We offer a 30 day returns policy as long as items are in original packaging and condition.Please contact our customer service team on 0800 228 828 or info@globesports.co.nz to organise. Courier costs are non-refundable and return courier is on the customer.