SHIPPING AND RETURNS

Shipping Policy

Shipping Costs Within New Zealand for Football Goals and Rebounder:

  • Auckland: $10.00
  • North Island: $35.00
  • South Island: $55.00

Shipping Costs Within New Zealand for Parts and Accessories:

  • Auckland: $8.50
  • North Island: $12.50
  • South Island: $16.50

Shipping Methods:

  • We offer two shipping methods within New Zealand:
  1. Overnight Courier Service (Auckland): For customers in Auckland, we provide an overnight courier service to ensure you receive your order promptly.
  2. 1-2 Day Courier Service (North Island and South Island): For customers in the North Island and South Island, we offer a 1-2 day courier service to deliver your order efficiently.

Shipping Locations:

  • We currently ship within New Zealand only. We do not offer international shipping at this stage.

Order Tracking:

  • Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can track your order's progress through the provided tracking link.

Lost or Delayed Packages:

  • In the rare event that your package is lost or significantly delayed in transit, please contact our customer support team, and we will assist you in resolving the issue.

 

Return Policy

30-Day Return Policy:

  • We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may return it within 30 days of receiving it.

Return Process:

  1. Contact our customer support team to initiate the return process.
  2. You will receive instructions on how to return your item(s), including the return address.
  3. Please ensure that the item(s) are in their original condition, unused, and in their original packaging.
  4. Return shipping costs are the responsibility of the customer, unless the return is due to a defect or an error on our part.
  5. Once we receive and inspect the returned item(s), we will process your refund or exchange as requested.

Refunds:

  • Refunds will be issued to the original payment method used for the purchase, minus any applicable return shipping fees (if not due to a defect or error on our part).

Exchanges:

  • If you wish to exchange an item, please follow the return process as outlined above, and specify the replacement item you would like.

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us within 7 days of receiving your order, and we will arrange for a replacement or a refund.

Contact Us:

  • If you have any questions or need further assistance regarding our shipping and return policy, please don't hesitate to contact our customer support team at info@globesports.co.nz